Robotics technology LLC
Duncanville, TX
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Job Description :

JOB DESCRIPITIONS:

  • Review suspended carrier invoices and provide resolution and approval to carrier partners; Review detention and other accessorial charge requests and get authorization key stakeholders; Provide payment status to carrier's and give feedback on aging invoices
  • Review planned shipments for plants from pickup to point of delivery and resolve any problems for plants and carriers' partners around appointment setting, contact information, rating, missed pickups, and missed deliveries
  • Communicate with the Logistics Team and direct Managers daily to escalate issues; Loads requiring recovery, spot quote shipments, critical or urgent issues on shipments or site needs, etc.
  • Track & trace shipments, manage and report on various measurables in the TMS including, but not limited to carrier tender rejections, late delivery and pick-up, late delivery reason codes, load updates from carriers, critical customer lists, and others as needed
  • Maintain TMS data integrity, error corrections, template updates, rate and carrier management within the TMS and other administrative functions within the TMS
  • Assist in executing and communicating carrier scorecard data results for the carriers
  • Maintain location database
  • Communicate weekly Fuel Surcharge updates; Monitor freight invoices for fuel cost discrepancies and research as needed
  • Provide TMS training to new carriers and site users; develop and maintain SOP's that pertain to TMS training; Assist in TMS implementation

Requirements:

  • Associate's degree, or High School diploma/GED and 3 years of experience
  • 2+ years of customer service experience
  • 2+ years of Transportation or Load Planning experience
  • 1+ years of business analytics experience
  • 1+ years of freight audit experience
  • Intermediate analytical skills/experience
  • Intermediate skill level with MS Office; required Excel and Word
  • Strong teamwork, communication, and interpersonal skills
  • Intermediate PC skills including spreadsheets, word-processing and database management
  • Results-oriented, have a sense of urgency, driven to succeed
  • Excellent communication skills
  • Self-motivated
  • Excellent verbal, written, negotiation and organizational skills
  • Strong prioritization, planning, and reporting competency.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.

             

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