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Position: Sr. Unified Communications UCCE Engineer
Location : Los Angeles, CA.
Duration : REMOTE with occasional trips to Los Angeles as required
Interview: Phone and Skype
End client : LA Care Plan, CA

TOP SKILLS / EXPERIENCE:

Job Description:

The Sr. UCCE Engineer will help support all administrative and planning aspects of Contact Center and Voice technologies to include Cisco UCCE, ICM Scripting, and CVP Call Studio. Participate in planning and project meeting for the installation of new technology functionality, application configuration, and the design of telecommunication roadmap of devices and services. Adhere to standard operating procedures (SOP’s) to guarantee a stable environment. Work closely with business units/end-users, and vendors resulting in solutions for company growth and success. Help with monthly telecommunication system risk analysis and assessment reports. Provide the above mentioned support in a 24x7 operation.



Primary responsibilities include:

Develop complex CVP & ICM scripting
Administration and monitoring of Contact Center/Voice technologies which include Cisco UCCE, ICM Scripting, CVP Call Studio, Finesse, Nobel Dialer, Jabber, WebEx, RightFax, Cisco Universal Call Manager
Work closely with business units/end-users, and vendors resulting in solutions for growth and success. Collaborate with the Help Desk.


QUALIFICATIONS & REQUIREMENTS
EDUCATION/TRAINING:

Bachelor’s degree in Engineering & Networking or related discipline or Cisco CCNA Certification.


REQUIRED EXPERIENCE:

5 to 8 years of progressive hands-on experience in Cisco Unified Communications with a focus on CVP or UCCE
Demonstrate working knowledge in NICEvoice and screen recording technology
Demonstrate working knowledge of telecommunications equipment and software, i.e. Cisco Application suite
Experience in document management using SharePoint.
Experience in creating the technical design documents using MS Visio.
Experience in ICM/CVP scripting.
Experience in troubleshooting issues providing efficient resolutions that minimizes downtime.
A team player with excellent written and verbal communication skills and strong organizational skills.
Must have a service-oriented attitude with excellent problem solving and analytical skills.
Ability to workindependently, self-motivated, and highly focused are required.
Ability to thrive in a changing environment. Ability to manage multiple projects with multiple priorities.


REQUIRED EXPERIENCE:

4 years ICM & CVP Scripting
             

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