Job Description :
· Develop complex CVP & ICM scripting

· Administration and monitoring of Contact Center/Voice technologies which include Cisco UCCE, ICM Scripting, CVP Call Studio, Finesse, Nobel Dialer, Jabber, WebEx, Right Fax, Cisco Universal Call Manager.

· 5 to 8 years of progressive hands-on experience in Cisco Unified Communications with a focus on CVP or UCCE.

· Demonstrate working knowledge in NICE voice and screen recording technology.

· Demonstrate working knowledge of telecommunications equipment and software, i.e. Cisco Application suite.

· Experience in document management using SharePoint.

· Experience in creating technical design documents using MS Visio.

· Required minimum 4yrs of experience in ICM & CVP scripting.

· Experience in troubleshooting issues providing efficient resolutions that minimizes downtime.

· A team player with excellent written and verbal communication skills and strong organizational skills.

· Must have a service-oriented attitude with excellent problem solving and analytical skills.

· Ability to work independently, self-motivated, and highly focused are required.

· Ability to thrive in a changing environment. Ability to manage multiple projects with multiple priorities.