IMMEDIATE NOC Tier II backfill in Martinsburg, WV area for Veterans Affairs (VA).
This position is for a day shift Sun-Thur. 7am-3pm ET. The VA NOC Team is now back in the VA office at on a hybrid schedule, which averages out about 50% of the time either in office or at home. Per the customer, they will be leaving this as a hybrid schedule position.
Candidates must have: Current NOC experience and BGP.
At least two days a week onsite in Martinsburg, WV
Role: NOC Tier II
Shift: The position is a day shift, Sun-Thur. 7am-3pm ET.
Location: VA in Martinsburg, WV
Must be US Citizen and able to pass a Public Trust type background test, fingerprinting, and drug screening
RESPONSIBILITIES:
Senior NOC Technician, Tier II shift lead-position is responsible for the troubleshooting and restoration of Wide Area Network (WAN) Services for our dedicated federal customer.
This position is located at a customer premise Network Operations Center. You will perform troubleshooting and isolation of a Nationwide MPLS WAN to include circuits/connectivity and supporting PE and CE routers and switches
In addition, share technical guidance and direction to fellow Jr. Tier II technicians on shift. Perform hourly escalations as needed and provide oversight for resolution of issues as needed.
Must be able to work closely with government personnel and other vendors on staff in an Operations Center environment in support of 24x7 Operations Center, shift work.
REQUIRED SKILLS:
Solid customer-facing and communications skills
- Highly dependable and self-directed to be at shift on time as re
- quired.
- Minimum of 2 years' experience in troubleshooting complex network issues both circuit and routing
- Working knowledge of Physical Layer and supporting transmission systems TCP/IP Routing and Networking
- Knowledge of IP routing, Multi-Protocol Layer Switching networks
- Experience using a trouble ticket tracking system, e.g ServiceNow, etc.
- Experience using Network Monitoring tools, e.g., RiteITnow, SolarWinds, Netscout.
HIGHLY DESIRED SKILLS:
- Bachelor's degree in Computer Science or related field or current Cisco certification preferred.