Job Description :
Role : Sr Technical Program Manager Location : Bellevue, WA Job Description: In the Teams ecosystem, we care deeply about our partners who are building devices and associated services to complement our Teams offering. We are looking for a Technical Program Manager who can take a customer-focused approach to driving product feature input, from diving into technical requirements and implementation details to looking across the entire ecosystem and working with internal and external partners to define the right solution. We are looking for a person who can get deeply technical into the Teams device ecosystem consisting of Android OS, firmware, hardware, and Microsoft developed applications. In this role, your primary responsibility will be to provide support to new partners on all technical aspects of the product requirements implementation, align Microsoft product features with firmware and/or hardware requirements, and assist both partners and internal engineering teams in troubleshooting complex issues. Our team is a little different. We candidly and openly exchange ideas, we adapt quickly and collaborate with commitment, we have each other's backs, we put the product as our top priority, and we listen to learn and with respect. We work hard, play hard, and have a lot of fun! Key Responsibilities: Subject matter expert for the Teams devices ecosystem Troubleshoot and debug technical issues reported on either Android OS, firmware, or Teams application Work closely with partner engineering teams to answer all technical inquiries and ensure issues are driven to resolution Coach new partners on Teams product requirements implementation and clarify all technical ambiguity Customer and partner focused with demonstrated skills and abilities to consistently create an amazingly positive experience for both external and internal partners Professional Qualifications 5+ years in an engineering role such as tester/service engineer Bachelor's degree in computer science, engineering or a related field strongly preferred 3+ years of Android OS and mobile app development experience 3+ years of C++, C#, Python, JaveScript\TypeScript, Powershell Familiar with Azure Active Directory, Intune and Microsoft Teams Working knowledge of networking and wireless connectivity protocols in the context of enterprise deployment Familiarity with the concept of managed devices Extensive knowledge of working with and debugging audio and video calling capable applications running on Android based devices Telecommunication background and/or previous experience with Skype For Business calling devices preferred Ability to ramp up quickly and adopt solutions from within the company or from the Open Source community Demonstrated ability to work efficiently with strong engineering and design teams Experience with business hardware / device focused projects and products Outstanding problem-solving and debugging skills and a passion to solve hard problems that span multiple systems and technology Ability to work cross teams and take on complex systems and processes and drive simplification and improvements Demonstrated experience delivering results in an ambiguous and changing environment.