| Job Summary | The XPERI Business Applications team is a group of high-energy individuals who focus on meeting objectives by providing innovative solutions and bringing clarity and simplicity to complex business and technology problems. A critical component of this team is the Salesforce enterprise CRM group who frame business problems, gather requirements, identify opportunities, and facilitate solution creation and implementation via the Salesforce CRM platform and its integrations with other systems. We have an opening for an individual to join this team as a senior Salesforce BSA and help us deliver on our upcoming roadmap of exciting projects This is an excellent opportunity for the qualified candidate to leverage his/her seasoned skills to impact a diverse set of process gaps with state-of-the-art solutions. |
| Essential Functions and Responsibilities | The ideal candidate will work in a cross functional environment, involving collaboration with our Finance, Legal, Sales and Operations, Engineering and Marketing groups. Core focus areas will be proposal development, requirements analysis, solution design, test planning and oversight of team members. The ideal skill-set encompasses the ability to facilitate thoughtful interactions with representatives from the business, analyze complex problems, and create elegant solutions that combine efficiencies across the spectrum of users, processes, and systems. A solid background in various software development lifecycles (SDLCs), in particular Agile, as well as a proven track record in the development of key project artefacts such as project charters, requirements documentation, test plans will be essential. The successful candidate will also be expected to gain a deep and “hands-on” working knowledge of the company’s SalesForce based CRM solution and be able to assist the team’s other members in the day to day support of the tool. As many of our company’s process are now implemented through our CRM platform the ideal candidate must posses a deep understanding of Salesforce’s CRM solutions and have proficiency with SalesForce configuration. Often, the ideal candidate will participate in frequent and impromptu working sessions with team members that provide the candidate with opportunities to collaborate with architects, systems programmers and business stakeholders to set specifications across the development lifecycle. The ideal candidate will be expected to: - Quickly understand a stakeholder’s business issues and data challenges
- Work as part of a geographically distributed team and be willing to undertake occasional work related travel
- Gain an understanding of the company’s SalesForce CRM platform and be prepared to assist in the configuration and support of that tool
- Facilitate requirements gathering sessions with project stakeholders
- Identify process and systems strengths and weaknesses and suggest areas of improvement.
- Develop, review and edit requirements, specifications, business processes and recommendations related to proposed solutions
- Lead and partake in the development of functional specifications and system design specifications
- Lead and partake in the development of functional solutions ensuring adherence to industry and enterprise best practices and roadmaps
- Contribute to the planning and execution of related testing efforts
- Ensure issues are identified, tracked, reported on and resolved in a timely manner
- Communicate needed changes to development teams
- Assist and at times lead in development and enforcement of project deadlines and schedules
- Develop and refine project best practices as well as standard project documentation templates
- Communicate and apply project standards
- Consistently deliver high-quality services to our stakeholders
- Understand the components of running a fiscally successful project
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| Required Education, Experience, and Skills | BS degree or equivalent in Finance, Economics, Business Administration, Computer Systems, or Mathematics - 5+ current years’ experience with progressive roles working with Salesforce.
- Possesses understanding in the areas of application programming, database and system design.
- Solid understanding and experience on CRM systems, SalesForce configuration
- Understanding of SalesForce configuration practices. Admin level experience is a strong plus.
- Understands Internet, Intranet and client/server architectures
- Experience in the creation of Process Mapping Documents and can proactively communicate and collaborate with customers to analyze information needs and functional requirements to deliver the needed artifacts (i.e., functional requirements, business requirements document, use cases, GUI and screen and Interface designs).
- Proven ability to drive and challenge business units on their assumptions and execution of their plans.
- Identifies critical issues with ease, assists in the facilitation of team and client meetings, delivers informative, well-organized presentations, and understands how to communicate difficult/sensitive information tactfully.
- Generates enthusiasm among team members, proactively seeks opportunities to serve in leadership roles, and challenges others to develop as leaders while serving as a role model.
- Proficiency in Microsoft Excel required, including extensive ability to use and build spreadsheets using Excel using advanced tactics (advanced excel formulas, pivot tables) for legacy system analysis and support
- 6+ years of in-depth experience/knowledge of MS Office Suite (including Word, Excel, PowerPoint), & MS SharePoint and MS Project 2007-2010 and MS Visio(or other process modeling tools)
- Experience with Data Analytics and warehouse tools a desired plus (i.e. Microsoft PowerBI, Tableau, Birst)
- Experience with Agile delivery methods is desired.
- Good understanding of standard business practices related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Sales Operations (Proposal, Orders, Forecasting, Territory Management, and Quotas), and Intellectual Property Licensing would be a plus
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