Role: Sr. IT Engineer, Tier3
Location: 4275 Burton Dr, Santa Clara, CA, California
W2 only Visa independent.
Primary Skills : SharePoint, sql, Exchange, Citrix, Citrix XenDesktop, Project
JOB SUMMARY:
Note: All employees holding this position must demonstrate an acceptable level of competency for these responsibilities. Assessment of competency will take place upon initial onboarding / training and periodically during the employee s tenure.
" Provide Windows Systems Administration on Active Directory, Exchange, SharePoint, Microsoft Project, and other Microsoft application on-premises and on O365 Cloud.
" Enterprise servers patching management and software deployment
" Diagnoses and resolves technical hardware and software issues where applicable
" Expert in design and manage Citrix VDI with migration experience in global scale
" Migration experience of MS SharePoint in global scale
" Provide technical assistance to the IT support engineer as an escalation resource
" Build standard support procedures, Operation SOP, and provides troubleshooting guideline
" Design and deploy the IT Microsoft infrastructure and services on Microsoft O365
" Compares, evaluates, and implements new technologies, and integrates them into the computing environment
" Lead and manage IT projects in global scale
" Troubleshooting major mail flow issue with spam gateway such as Proofpoint or equvilant
" Other duties as assigned
Requirements:
" Excellent knowledge of Windows Server 2016 and 2019 Operating systems
" Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment
" Building and administering Windows servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment
" Strong knowledge of Microsoft Products, such as Exchange, SharePoint, Project, SQL etc, on both on-preme and Microsoft O365
" Manage/upgrade/migration experience to O365 Cloud
" Strong knowledge of virtual environment, hypervisor, such as VMware Vcenter, hyperV, etc
" Automation scripting, such as Windows server Powershell, MS Exchange Cmdlets
" Understanding of NAS\SAN Storage, Replication, load balancing, and LAN\WAN Technologies
" Work with vendors and perform upgrade/installation related activities, analysis and troubleshooting issues to provide resolution and execute on any new enhancement as required by business
" Experience with Infrastructure virtual environment, VDI, Citrix Client Load balancer, Backup& Restore, disaster recovery and business continuity
" Experience and knowledge administering workflows and issue schemes in Jira Software and Confluence
" Experience and ability to work in a fast-paced IT environment with fluctuating priorities and deadlines
" Minimum of 8+ years of Sr. IT Engineer or Sr. IT System Engineer experience
" Bachelors degreee in Computer Science or equivalent experience
" Must have strong written and verbal communication, organizational, detail-oriented, interpersonal and communication skills
" Able to multi-task, work independently and as a member of a team, interface with other branches of the organization, work effectively with diverse constituencies, and solve problems and make decisions while under pressure and time constraints
Work Environment:
" Work is generally performed within an office environment, with standard office equipment available
" Noise is moderate
" Lighting and temperature are adequate
" Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time
Physical Demands:
" The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
" Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
" While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel; talk or hear
" The employee must occasionally lift and/or move up to 30 pounds
" Specific vision abilities required by the job include close vision, distance vision, color vision, and the ability to adjust focus