Job Description :
The ideal applicant will clearly express the following characteristics and competencies:

5+ years of experience with Business Systems Analysis
2+ years of gathering and maintaining all requirements and specification documents and customer documentation
3+ years technical writing & training - writing trouble shooting guides, process documents, Data Diagrams – Mandatory Skill Set
2+ experience supporting PCI or other regulated systems compliance, handling Audit Compliance – Mandatory Skill Set
Create, update, improve and manage functional specification documents – Mandatory
Come-up/Write Disaster Recovery Plan - Mandatory
Very strong written and verbal communication skills with the ability to capture and articulate technical and non-technical details, as well as elaborate process flows.
A strong, team oriented spirit, and a positive, exuberant personality focused on learning and overcoming obstacles.
A strong understanding of Agile principles with a strong preference towards experience in SAFe.
Proficiencies with computer applications and tools such as MS Office applications especially Visio and PowerPoint, and Atlassian products including Jira and Confluence.
Rapidly learn, recite, and teach complex, interwoven processes.
Experience working with teams supporting applications related to eCommerce or customer self-service is a plus.

NOTE: This is more like Technical Writer with Business Analysis, PCI , Audit Compliance, Disaster Recovery Plan, Writing technical documentation guide, writing support/trouble shooting guide, creating process flow diagrams etc. Working in Agile environment, using Visio, Jira and Confluence tools are required