Job Description :
Job Title: Sr. Business Analyst
Troy, MI
Long Term Contract

Description of Skills & Responsibilities:

Proven strength in interpreting customer business needs and translating them into application and operational requirements.
Excellent communicator with ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner
Excellent analytical and problem solving skills
Excellent organizational skills.
Excellent understanding of business process.
Strong experience with software development methodologies such as Agile, SCRUM, Waterfall, etc.
Proven ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks.
Proven ability to easily adapt to changes in processes, procedures and priorities. Preferred
Salesforce Service Cloud Admin experience such as developing reports, validation rules, workflows and pick lists
Black Knight Mortgage Servicing Platform (MSP), experience mapping to MSP Web Services and Bulk Data Extract (BDE) a plus
Proficient with Jira and Confluence
Authoring of structured query language (SQL) scripts
Web service concepts and ability to test web services and interpret responses
Understanding of testing concepts through the software development lifecycle (unit, performance, regression) and capability to write test cases and test plans.
Prior experience doing Quality Assurance positive and negative testing or development a plus


This is a challenging role that requires the Sr. Business Analyst to be more technical that the average Sr. Business Analyst.
Our Salesforce implementation has a lot of complicated integrations and requires a business analyst that can dive deep into the details of those integrations and the source systems they connect with.
Our Sr. Business Analyst will also perform the first round of positive and negative testing and lead UAT workshops with the Business Units.
Manage the request in take process and properly set Business Unit expectations.
Facilitate monthly priority meeting with business leaders to review requests anding stack rank requests.
Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
This workstream has many complicated integrations that requires a lot of investigation, hit and try analysis, data mapping and web service testing.
Verify what was developed meets business expectations including positive and negative testing.
Facilitate UAT with the Business Units prior to Monthly Release.
Understand the upstream and downstream effects of the enhancement that are being made both from the business process perspective and technology.
Coordinating communication between different development disciplines, Salesforce, Java, Enterprise Data Warehouse and IT Operations.
Facilitate daily scrum meeting with Developers and Salesforce Admins.
Collaborate with other IT Teams and Business Units with an interest enhancements made by the Workstream