Desired Skills & Job Responsibilities:
Experience with incident management, leading both on and off-hours ad hoc support teams
Experience supporting complex applications.
Some experience with various Software Development Methodologies such as Agile, SCRUM, Waterfall, etc.
Some experience building, writing and executing test cases (using technologies such as JIRA / Confluence, SharePoint)
Experience creating Process flows in Visio
Good communicator - Ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner.
Good understanding of relational databases and proficiency in writing queries - SQL
Proven ability in interpreting customer business needs and translating them into application and operational requirements
Strength in applying root cause analysis to discover requirements
Able to prioritize work by dividing time, attention and effort between current project workload and on-going support tasks
Able to easily adapt to changes in processes, procedures and priorities
Strong organizational skills
Good understanding of business process
Able to think through workflows and the characteristics that make each workflow different
Business Analysts are expected to participate in every stage of the development lifecycle, from analysis and design through testing, release and maintenance while adhering to current System Development Methodology (SDM) processes.
Business analysts work closely with various customers including their immediate project teams, business unit representatives and other technical staff members, often facilitating and coordinating the communication among all parties.
Payments platform experience ( Wires) is a nice to have