Job Description :
Job Description:

The successful candidate will work closely with product owner, technical lead, QA lead and scrum master to create accurate and complete specifications to meet client’s business requirements and goals. He/she will also know how to lead a team and interact with internal stakeholders and external partners. This is an exciting opportunity for a person to solve business problems, design systems, and have a direct impact on end customers. This role strikes an excellent balance between technical and business interaction.


Responsibilities:

Works closely with the product owner and scrum master to define the epics and user stories
Documents the priorities and user stories for execution in JIRA
Works closely with the QA lead to plan for testing activities and help articulate the functional capabilities of eCommerce sites and site features
Works closely with the Architecture team to translate business requirements into functional designs and requirements matrix
Works closely with the SI to understand the progress against JIRA tickets and moves them along the steps for validation
Leads customers through design and functional discussions, ensuring a thorough understanding of the customer’s business processes and requirements
Acts as the Subject Matter Expert on the functional capabilities of the Salesforce Commerce Cloud platform
Collaborates with core project team members to accurately capture requirements
Documents user guides and provides customer specific training on the implemented features

Qualifications:

Bachelor’s Degree (degree or combination of equivalent education and experience)
8+ years of experience as a Business Analyst in an Ecommerce or related environment.
Experience in cosmetics or related industry
Demonstrated out-of-the-box thinking to analyze requirements from non-obvious angles
Strong written and verbal communication skills, specifically in technical writing and functional specification documentation
Ability to step into any situation and lead the customer and 3rd party partners to the best solution based on needs and best practices
Ability to multi task in a fast-paced environment and to adapt to changing tasks
Working knowledge of HTML, CSS, XML
Proficient knowledge of Jira, Confluence and Microsoft tools
General working knowledge of the following business functions or concepts or demonstrated willingness and ability to rapidly learn and apply knowledge:
Ability to document technical (non-functional) requirements
Prior experience working in an omni-channel setting is a plus
User experience design and usability
Analytics and ecommerce metrics and tagging
Merchandising, content management, site search optimization
Order management, payment process, fraud, taxation, fulfillment, customer service
Salesforce Commerce Cloud/Demandware experience is required
Certified Solution Strategist on the Salesforce Commerce Cloud platform is a plus
Salesforce Marketing Cloud experience is nice to have