Job : Solution Architect Specialist – ServiceNow
Location: Onsite in McLean, VA (HQ2)
Duration: 9 Months Contract-to-Hire (CTH)
Visa : GC or USC
Interview Process: Microsoft Teams – Video Mandatory; Onsite possible for 2nd round
Overview:
We are seeking a highly skilled Solution Architect Specialist with extensive ServiceNow experience, particularly in Request Management, Service Catalog, and Knowledge Management (KM) modules. This role is ideal for a candidate who thrives in a technical leadership position, has deep platform knowledge, and excels at collaborating with cross-functional teams to deliver streamlined, user-centric solutions.
This position focuses on the architecture, administration, and development of the ServiceNow Catalog, Knowledge Base, and Self-Service Portal components, with a strong emphasis on UI/UX, automation, and workflow design.
Key Responsibilities:
- Perform day-to-day administration of the ServiceNow platform, including configuration of forms, tables, reports, and workflows.
- Develop and support catalog items, knowledge articles, request workflows, and self-service portal interfaces.
- Provide operational support: generate metrics, resolve incidents, perform root cause analysis, and implement fixes.
- Lead integration efforts with other systems using REST APIs, web services, and custom scripts.
- Collaborate with stakeholders, analysts, and developers to gather requirements and translate them into technical solutions.
- Manage technical documentation, governance, and standards for the ServiceNow platform.
- Support upgrade activities, perform instance migrations, and ensure system performance and scalability.
- Act as a technical SME for ITSM, catalog, KM, and portal development.
Required Qualifications:
- 8+ years of IT and Web/Front-End Development experience.
- Strong experience with ServiceNow platform administration, especially Catalog, Knowledge, and Service Portal.
- Proficient in:
- JavaScript, XML, REST API, Shell scripting
- UX/UI design principles for portal and catalog development
- Solid understanding of ITSM practices and the ITIL framework.
- Experience managing stakeholder expectations and delivering business value through platform enhancements.
- Knowledge of architectural and infrastructure environments.
- Bachelor's degree in Computer Science, Computer Engineering, or related field.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA) or equivalent certifications.
- Hands-on experience with CSDM, CMDB, and enterprise-scale integrations.
- Background in project leadership and working with offshore/onshore teams.
Nice to Have:
- Experience with ServiceNow Discovery, Performance Analytics, or Virtual Agent.
- Strong experience in technical writing and documentation.
- Prior involvement in ServiceNow upgrades and platform migrations.
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Ashish Raturi | Sr. Technical Recruiter
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