Software Support Engineer
Onsite Interview
Location: 1199 Coleman Avenue, San Jose, CA 95110 (Onsite every day No remote work)
2+ years
Software Support Engineer
Service Scope Description
- Conduct software data validation, integration, monitoring and troubleshooting with provided tools
- Support software feature quality assurance, roll-out process, training and user support
- Troubleshoot and resolve software-related issues involving various network protocols, including debugging HTTP API requests and responses
- Use tools like cURL, Postman, or similar for testing, validating, and simulating HTTP interactions (e.g., GET/POST requests, handling authentication, headers, and payloads)
- Manage and operate Linux-based systems, including running commands for system monitoring (e.g., top, ps, df), file management (e.g., ls, cp, mv), process control (e.g., kill, systemctl), and scripting basic automation tasks
- Support software deployment, configuration, and maintenance in Linux environments, such as setting up servers, installing packages via apt/yum, and configuring services like Apache/Nginx
- On-call duty with the ability to independently resolve online issues
- Support writing project related documentation
Service Qualification/Requirement
- BS of computer science or relevant engineering degree
- Strong understanding of HTTP/HTTPS protocols, including status codes, methods, headers, and common issues like CORS or SSL errors.
- Proficiency with API tools: Hands-on experience with cURL for command-line requests and Postman for GUI-based testing and automation.
- Linux expertise: Comfortable with distributions like Ubuntu, CentOS, or Red Hat; able to execute commands for navigation, administration, and troubleshooting (e.g., bash scripting, vim/nano editing, cron jobs).
- Execute predefined test cases to verify software functionality, usability, and performance.
- Perform manual testing to identify defects, bugs, or inconsistencies in the software.
- Qualified team player and communication skills.
- Troubleshooting and problem-solving skills.
- Hands-on experience with scripting and automation.
- This is an on-site position based in San Jose, CA.