Principal Accountabilities: Understand customer requirements and suggest solutions or alternatives Fill timesheets and complete invoicing process on or before the deadline Engage with customer teams on an ongoing basis on all aspects of project delivery Seek informal feedback and escalate any issues to seniors in the team Develop software code as per specifications, by understanding customer requirements Track open tickets/ incidents in queue and allocate tickets to resources
Monitor and track defects and manage any change requests Participate in quality reviews and implement quality norms Build reusable components and participate in review processes Develop and review project consolidated status reports Perform all activities related to maintaining successful knowledge management, including re usage, accuracy and efficiency Promote team work, motivate, mentor and develop subordinates Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix