Job Description :
Role Summary
Provide application technical support across the entire company. This includes assisting users with application security, also troubleshooting application errorsPerforms analysis, conceptual design, coding and implementation of modifications, if applicable, to purchased application or custom programs to enhance value to business. Provides expert support after implementation. Applies business and systems knowledge throughout the processAssists in performing root cause analysis and interprets the results: provides input into action plan (e.g. provides input into prioritization of customer-facing issues and internally focused backlogs)Deliver technical information, support and training to internal customer to assist them in performing and improving their daily work processesProvide technical expertise to team membersDevelop test plans and execute test scenariosPerform code reviews and recommend improvementsCreate user reports as neededIndependently handles/solves software/system monitoring issuesGood organizational skills and detail-oriented mindsetExcellent written and verbal communication skills.Ability to express oneself effectively within groups and in one-on-one conversations. Conveys information clearly and effectively through both formal and informal documentsAbility to work under pressure and handle multiple priorities
Qualifications
3+ years of relevant work experience in application analysis, design, software development, systems implementation and package integration
Bachelor degree preferred, preferably in computer science, business, engineering or mathematics; or commensurate work experience
Technical Skills:
Visual Studio integration with GitHub, CI/CD Pipeline, Test Automation, Strong SQL Skills(prefer DB2), CNET, VB 6, VB.NET, JSON, Web API, SOAPUI/Postman, ServiceNow (ITIL), SharePoint, DB2 database, Windows Server, IISExperience with Time Reporting Information Systems