Job Title: Software Engineer (CC Solutions, IVR, agile) | Remote
Location: telecommute, MN
Only: W2
Job Description
100% Remote from Anywhere
Additional Job Details
This position will be responsible for development of Contact Center Solutions.
This included IVR in InContact using VCC scripting as well as building and maintaining services used in the Contact Center space.
Description:
The Software Engineer position will be responsible for hands-on development as well as lead the development of Next Generation Enterprise solutions for Contact Center Tech Team. They will be working on Global eCommerce, Sam’s, Client, and other areas. SE will be responsible for application development in support of the multi-platform roadmap. Responsible for application architecture, ensure high performance, scalability, and availability for those applications.
Areas of responsibility include:
Involved in planning of system and development deployment as well as responsible for meeting software compliance standards- Drives technical vision and influences product roadmap and vision- Implement large-scale, complex, cross-functional projects- Leads the discovery phase of large projects to develop high level design.
Supervise the work of cross-functional groups of engineers, including offshore associates- Directs root cause analysis of critical business and production issues- Documents testing and maintenance of application corrections and improvements- Influence decisions, builds consensus, and resolves conflicts constructively and proactively- Supports business objectives and ensures the business needs are being met
This position will be responsible for development of Contact Center Solutions. This included IVR in InContact using VCC scripting as well as building and maintaining services used in the Contact Center space.
No JS and Java Required
Minimum Qualifications
5+ years of experience in Software development
4+ years of developing / architecting high transaction high throughput systems is a must
2+ years of experience with integrating 3rd party solutions in existing architecture
2+ years of experience in agile ways of working in a distributed geographical model Additional Preferred Qualifications
Bachelor’s degree in computer science or related discipline