Job Description :
Remote Position.
THIS IS NOT A ServiceNOW role.
Snow Software Administrator and Operations Manager
IDEAL BACKGROUND: - Experience with Snow License Manager in a very large enterprise - Experience with Software Asset Management - Microsoft SQL Query (3-4 years of experience minimum) - Familiarity with Software Compliance - Experience with Windows Server, Linux, Mac operating systems - Experience in leading an application support team - Ability to lead a team remotely Top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis) 1. Assist team with technical issues 2. Plan and manage application upgrades 3. Work with the customers to address current issues and future uses of the system 4. Address software recognition issues 5. Assist in supporting the Optum FISMA Environment 6. Root cause analysis 7. Daily status meeting with offshore to review system health 8. Review and approve Snow agent releases 9. Review tickets opened on vendor customer portal and escalate as needed 10. Manage server OS upgrades 11. Evaluate new versions of the product Software tools/skills needed GitHub, Jenkins, Venafi, Microsoft SQL Management Studio, Snow License Manager, PowerPoint, Excel, Windows Server 2012/2016, What skills/attributes are a must have? Strong SQL query skills Root cause analysis Problem solving Team leadership
* What experience will set candidates apart from one another?
Experience with Snow License Manager in a very large enterprise
What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
1. Assist team with technical issues
2. Plan and manage application upgrades
3. Work with the customers to address current issues and future uses of the system
4. Address software recognition issues
5. Assist in supporting the Optum FISMA Environment
6. Root cause analysis
7. Daily status meeting with offshore to review system health
8. Review and approve Snow agent releases
9. Review tickets opened on vendor customer portal and escalate as needed
10. Manage server OS upgrades
11. Evaluate new versions of the product
What software tools/skills are needed to perform these daily responsibilities?
GitHub, Jenkins, Venafi, Microsoft SQL Management Studio, Snow License Manager, PowerPoint, Excel, Windows Server 2012/2016,
What skills/attributes are a must have?
Strong SQL query skills
Root cause analysis
Problem solving
Team leadership
What skills/attributes are nice to have?
GitHub, Jenkins, Venafi,