Job Description :
Skills Required:

· Good knowledge on Active Directory Domain Services

· Experience in Planning, designing, deploying and configuring Skype for Business, Skype Online, Microsoft Teams and Enterprise Voice

· Candidate should be experienced in Support, optimize and maintain Microsoft LYNC 2010, 2013, Skype for Business, Skype Online, Microsoft Teams and EV infrastructure with supported topologies and high availability.

· MS Teams with Enterprise Voice, SBC & gateways, trunks, voice resiliency

· Monitoring and Reporting of MS Team call-detail recording and system monitoring

· Experience in on Premise Lync 2013/Skype for Business 2015 to Skype online Cloud /Microsoft Teams

· Experience with MS Teams full Voice and Video integration

· Experience utilize MS Teams as a PBX replacement

· Good knowledge on managing Mobile client

· Experience Design voice interoperability to PSTN, QoS implementation for conference, 3rd Party BOTS Integration, Persistent Chat, MS Teams phone edition.

· Experience integrating MS Teams with 3rd party telephony environment using gateways

· Hands on experience on MS Teams Troubleshooting tools (OCSLogger, Snooper, Wireshark, Fiddler etc)

· Experience on Skype Room System and its implementation

· Overview of integrating MS Teams Video endpoints, MS Teams meeting room configurations.

· Able to think critically and logically under pressure to resolve technical issues.

· Experience in integrating MS Teams with Exchange Online and SharePoint Online, One Drive etc.

· Knowledge of Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.

· Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy

· SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP Call flow concepts, knowledge of call methods

· Lync 2010/2013 and SFB with Enterprise Voice & PBX Integration Experience

· Knowledge on Windows & Lync PowerShell

· Experience in MS Teams Enterprise Voice troubleshooting

· Experienced in MS Team Licensing and its assignment

· Understanding of various MS Teams components in Depth

· Experience in Capacity planning

· Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support.

· Understating of UM dial plans, normalization rules, UM auto-attendant, subscriber access, UM placement and capacity

· Should be able to make HLD and LLD for Lync and should have experience creating design presentations on Lync 2013, Skype for Business & Enterprise Voice

· Experience with Microsoft compatible Voice Gateway (e.g., AudioCodes, Sonus) or 3rd Party voice solutions

· Experience with SIP Trunk implementation and/or support

· Knowledge of Integration of 3rd Party BOTS with MS Teams

· Knowledge of MS Teams Channels and its Various Features

· Knowledge on Integration of 3rd Party Social apps with MS Teams

· Understanding of response groups, response group agents, queues, workflow, call routing methods, having understanding on configuring MS Teams based call center solution.

· Knowledge on One Drive

· Knowledge on Group Calendar.