Job Description :
Skills Required:
· Good knowledge on Active Directory Domain Services
· Experience in Planning, designing, deploying and configuring Skype for Business, Skype Online, Microsoft Teams and Enterprise Voice
· Candidate should be experienced in Support, optimize and maintain Microsoft LYNC 2010, 2013, Skype for Business, Skype Online, Microsoft Teams and EV infrastructure with supported topologies and high availability.
· MS Teams with Enterprise Voice, SBC & gateways, trunks, voice resiliency
· Monitoring and Reporting of MS Team call-detail recording and system monitoring
· Experience in on Premise Lync 2013/Skype for Business 2015 to Skype online Cloud /Microsoft Teams
· Experience with MS Teams full Voice and Video integration
· Experience utilize MS Teams as a PBX replacement
· Good knowledge on managing Mobile client
· Experience Design voice interoperability to PSTN, QoS implementation for conference, 3rd Party BOTS Integration, Persistent Chat, MS Teams phone edition.
· Experience integrating MS Teams with 3rd party telephony environment using gateways
· Hands on experience on MS Teams Troubleshooting tools (OCSLogger, Snooper, Wireshark, Fiddler etc)
· Experience on Skype Room System and its implementation
· Overview of integrating MS Teams Video endpoints, MS Teams meeting room configurations.
· Able to think critically and logically under pressure to resolve technical issues.
· Experience in integrating MS Teams with Exchange Online and SharePoint Online, One Drive etc.
· Knowledge of Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
· Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
· SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP Call flow concepts, knowledge of call methods
· Lync 2010/2013 and SFB with Enterprise Voice & PBX Integration Experience
· Knowledge on Windows & Lync PowerShell
· Experience in MS Teams Enterprise Voice troubleshooting
· Experienced in MS Team Licensing and its assignment
· Understanding of various MS Teams components in Depth
· Experience in Capacity planning
· Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support.
· Understating of UM dial plans, normalization rules, UM auto-attendant, subscriber access, UM placement and capacity
· Should be able to make HLD and LLD for Lync and should have experience creating design presentations on Lync 2013, Skype for Business & Enterprise Voice
· Experience with Microsoft compatible Voice Gateway (e.g., AudioCodes, Sonus) or 3rd Party voice solutions
· Experience with SIP Trunk implementation and/or support
· Knowledge of Integration of 3rd Party BOTS with MS Teams
· Knowledge of MS Teams Channels and its Various Features
· Knowledge on Integration of 3rd Party Social apps with MS Teams
· Understanding of response groups, response group agents, queues, workflow, call routing methods, having understanding on configuring MS Teams based call center solution.
· Knowledge on One Drive
· Knowledge on Group Calendar.