Job Description :
Job Title: SIAM Change Manager
Current Location: Charlotte, NC
Job Type: 6 Months +
End customer: Confidential
Job Description:
Key Responsibilities Change Manager
Take the ownership to oversee the day to day operations relating to Change Management & CIM.
Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service suppliers
Ensure Change Process compliance, audit process, provide necessary feedback to Service suppliers for improvement
Ensure Changes are implemented within scheduled time and evaluated post implementation
Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required
Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)
Develop & maintain e Change & Release Calendar across Suppliers
Receive requests for change from all suppliers and validate the information/quality before it is progressed for approvals
Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service suppliers before approving Changes and in preparation for the Change Advisory Board
Coordinate implementation of Changes that have require multiple Service suppliers
Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer
Provide guidance to internal and external Service suppliers in fulfilling their Change Management roles and responsibilities.
Identify and implement process improvements and ITSM platform/integration enhancements relating to same
Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement
Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness
Consolidate reports related to Change Management from all Service suppliers
Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows
Conduct regular trainings for process awareness and improve process compliance
Perform initial assessment of Change for completeness, follow up on pending approvals, coordinate for timely implementation of Changes
Perform Change audit, compliance, provide necessary feedback to Service suppliers for improvement
Own day to day Change monitoring for timely completion, reduction in backlog etc
Skills, Knowledge and Experience
Must be an experienced resource with Minimum 10+ years of experience in Change Management with knowledge & sound understanding of various IT technologies/domains.
Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service suppliers.
Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills
Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve
Supervisory skills and the ability to leverage support from other parts of the organization
Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level.
Understanding of Technologies & ITSM Tool
Coordination, negotiation, and persuasion skills
Certifications:
ITIL Intermediate is preferred, SIAM Foundation is must/preferred