Remote - SFDC Technical Delivery Lead

Roles and Responsibility

• Plan and manage a complex Salesforce program consisting of multiple complex projects.
• Drive delivery of project work through other project managers.
• Direct and be accountable for change management within your program domain.
• Step in to manage projects or aspects of projects within the programs you own, as needed.
• Partner with the program sponsor and stakeholders to define the program OKRs and roadmap.
• Demonstrate proficiency in program strategy and execution within the business domain.
• Understand and evangelize your program’s strategy and its benefits for Indeed.
• Anticipate and mitigate risk by conducting assessments across the program to determine if the implementation plans meet stakeholder requirements and will achieve strategic objectives.
• Apply analysis based on in-depth research and interpretive thinking.
• Evaluate and recommend solutions from various options.
• Lead your program team and deliver strategic value.
• Collaborate across Indeed with senior stakeholders and other program managers.
• Use communications effectively to inform and influence your intended audiences.
• Proactively network with relevant stakeholders across Indeed to advocate for the needs and success of your program.
• Identify core problems or opportunities within business processes.
• Understand the root cause and impacts for the project and other teams.
• Communicate and collaborate with the right people to implement timely solutions.
• Help your project team or other more junior program and project managers to refine their individual project management skills and behaviors. Provide opportunities to others to help close their skill gaps.
• Work with more junior managers to refine their management skills and behaviors

Skills

• You are highly adaptable in a fast-paced hyper-growth environment; able to thrive within ambiguity
• You have 10+ years of experience working in a technology company within an engineering team or in program/project management and preferably, a degree in engineering.
• You have 5+ years of experience managing Salesforce implementations and customizations.
• You have 5+ years experience managing other project managers
• Familiarity with CRM and ERP enterprise applications (Salesforce required)
• You have worked closely with software engineers, QA, product managers, and other engineering teams to get high-quality products and features through the software project lifecycle (build, test and release on time).
• You have experience influencing senior management and setting expectations for major cross-functional initiatives.
• You are comfortable talking about technical matters with business people and business matters with technical people.
• You are successful at getting buy-in for your ideas with a demonstrated affinity for metrics.
• You naturally exude team-building, motivating, and conflict-resolving qualities.
• Ability to manage key customer relationships, including senior managers.
• You can analyze information to find trends or diagnose problem areas.
• You are decisive - you gather the data and make informed, critical decisions quickly.
• You capably elicit high-level requirements from both business and technical stakeholders, and can translate those into a detailed, prioritized backlog of work actionable by systems engineers and