Job Description :
Job Title:- Service Desk Analyst
Job Type:- Permanent
Location:- Austin, Texas
Key Responsibilities:
1-2+ years of service desk experience.
Strong problem solving, critical thinking, and customer service skills.
Provide excellent verbal and written communications skills.
Work in a fast-paced environment, able to adapt to frequent changes.
Basic technical knowledge of network and PC hardware, including hands-on troubleshooting.
Excellent interpersonal and communication skills; ability to interact effectively with others.
Maintain a high level of responsiveness, communication, and professionalism.
Ability to multi-task and adapt to changes quickly
Ability to establish and maintain a professional relationship internal and external contacts.
Experience with Windows Operating Systems
Experience with cloud-based software solutions.
Experience with Desktop Remote Control tools (Bomgar, LogmeIn, etc
Knowledge and experience with ticketing systems (Service Now, Salesforce, and Remedy
Understanding of support tools, techniques, and how technology is used to provide support.