Services Desk Compliance/ITSM Consultant

Austin, TX Austin TX 78785

Date : Nov-11-20

Services Desk Compliance/ITSM Consultant

Austin, TX

Nov-11-20

Work Authorization

US Citizen
GC
H1B
GC EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect

Rate/Salary ($)

:

Market

Duration

:

12 Months

Sp. Area

:

Sys Admin, IDM, Cyber, Sec OPS

Sp. Skills

:

Configuration Management

Consulting / Contract

Third Party OK

Certification Preferred

Direct Client Requirement

Required Skills :

IT Service Desk, IT Service Desk Compliance, ServiceNow, Customer service and relationship management, ITIL certification

Preferred Skills :

Public sector experience (Federal, State or Local Government)

Domain :

IT/Software, Government

Work Authorization

US Citizen
GC
GC EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect

Rate/Salary ($)

:

Market

Duration

:

12 Months

Sp. Area

:

Sys Admin, IDM, Cyber, Sec OPS

Sp. Skills

:

Configuration Management

Consulting / Contract

Third Party OK

Certification Preferred

Direct Client Requirement

Required Skills :

IT Service Desk, IT Service Desk Compliance, ServiceNow, Customer service and relationship management, ITIL certification

Preferred Skills :

Public sector experience (Federal, State or Local Government)

Domain : IT/Software, Government

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Bansar Technologies Inc
Austin, TX
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Job Description :

DirectClient: Texas Department of Transportation(TXDOT)
Solicitation#313R
Title: Services Desk Compliance/ITSM Analyst
Location: Austin, Texas 78731
Duration: 12 months with possible extension
Last date for submission: November 17, 2020 (2.00 PM-CST)

Job Description:
- Functional experience managing or leading an IT Service Desk and providing leadership of local field support service
- Functional experience working in or closely with an IT Service Desk with a focus on customer service and/or relationship management role
- Experience with ServiceNow reporting modules
- Ability to identify problems, evaluate alternatives and implement effective solutions to maintain effective working realtionships and to communicate effectively
- Ability to identify and establish metrics for reports that identify areas of improvements needed within service delivery

Preferred:
- ITIL Foundation certification
- Experience in contract review or with contract documents

Client : TXDOT

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