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Services Desk Compliance/ITSM Consultant
Austin, TX
Austin
TX
78785
Date
: Nov-11-20
2020-11-11
2021-11-11
Services Desk Compliance/ITSM Consultant
Austin, TX
Nov-11-20
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect
Rate/Salary ($)
:
Market
Duration
:
12 Months
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
Configuration Management
Consulting / Contract
Third Party OK
CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
IT Service Desk, IT Service Desk Compliance, ServiceNow, Customer service and relationship management, ITIL certification
Preferred Skills
:
Public sector experience (Federal, State or Local Government)
Domain
:
IT/Software, Government
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect
Rate/Salary ($)
:
Market
Duration
:
12 Months
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
Configuration Management
Consulting / Contract
Third Party OK
CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
IT Service Desk, IT Service Desk Compliance, ServiceNow, Customer service and relationship management, ITIL certification
Preferred Skills
:
Public sector experience (Federal, State or Local Government)
Domain
:
IT/Software, Government
Bansar Technologies Inc
Austin, TX
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
DirectClient: Texas Department of Transportation(TXDOT)
Solicitation#313R
Title: Services Desk Compliance/ITSM Analyst
Location: Austin, Texas 78731
Duration: 12 months with possible extension
Last date for submission: November 17, 2020 (2.00 PM-CST)
Job Description:
- Functional experience managing or leading an IT Service Desk and providing leadership of local field support service
- Functional experience working in or closely with an IT Service Desk with a focus on customer service and/or relationship management role
- Experience with ServiceNow reporting modules
- Ability to identify problems, evaluate alternatives and implement effective solutions to maintain effective working realtionships and to communicate effectively
- Ability to identify and establish metrics for reports that identify areas of improvements needed within service delivery
Preferred:
- ITIL Foundation certification
- Experience in contract review or with contract documents
Client :
TXDOT
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