Job Description :
  • Total Experience of 10+ years in IT 
  • Should have CSM or any CIS certification. 
  • Good knowledge of ITSM, CSM and ITIL V3 
  • Solid, hands-on knowledge of ServiceNow platform, Client/server scripting 
  • Knowledge of JavaScript as an individual contributor. 
  • Around 5+ years of hands-on development experience in ServiceNow 
  • Hands on experience in scoped application development. 
  • Hands on experience in integrations. 
  • Process understanding of Incident, Problem, Change and Knowledge Management 
  • Good Experience in ITSM, CSM and CMDB module implementation/development 
  • Experience in managing Client discussion and Requirement gathering 
  • Good communication and presentation skill 
  • Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and solution migration to higher environment. 
  • Knowledge of Flow Designer, Integration Hub. 
  • Excellent knowledge of ServiceNow Best Practices & ongoing knowledge ServiceNow features. 
  • Participate in daily stand-up meetings · Refine and estimate stories: 
  • Draft stories and acceptance criteria required to support the agreed upon process flows, data, and form requirements. 
  • Review, refine, estimate, and prioritize the stories documented with Client. 
  • Perform design, build and unit test activities 
  • Configure stories. 
  • Execute unit test of stories Sprint reviews & demos. 
             

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