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Define and design high-level architecture for ServiceNow solutions across modules like ITSM, ITOM, HRSD, CSM, FSM, and SPM.
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Develop architectural blueprints, standards, and best practices.
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Align ServiceNow architecture with enterprise IT strategy and digital transformation goals.
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Provide guidance and mentorship to developers and implementation teams.
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Lead technical design sessions and code reviews.
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Oversee the development and deployment of ServiceNow applications and custom modules.
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Ensure solutions are scalable, reliable, and secure.
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Lead complex integrations using REST/SOAP APIs, OAuth, SAML, and middleware platforms.
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Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions.
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Present architectural decisions and roadmaps to executives, including CIOs and CTOs.
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Conduct workshops, demos, and technical presentations.
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Establish governance frameworks for ServiceNow development and deployment.
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Ensure compliance with regulatory standards and internal policies.
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Maintain detailed documentation including design specs, workflows, and technical guidelines.