ServiceNow Lead Developer / Specialist Engineer

Job Title: ServiceNow Lead Developer / Specialist Engineer
Location: Bentonville, Arkansas
Experience: 12+ Years
Employment Type: Contract
Interview Type: In-Person or Webcam

We are seeking an experienced ServiceNow Lead Developer / Specialist Engineer to drive end-to-end implementation, configuration, and optimization of ServiceNow solutions. The ideal candidate will be a hands-on technical expert who can lead development teams, collaborate closely with stakeholders, define architectural standards, and deliver scalable solutions aligned with business requirements.

• Lead the design, development, configuration, and customization of ServiceNow modules, applications, and workflows.

• Serve as a technical expert providing guidance to developers and ensuring adherence to best practices and coding standards.

• Collaborate with cross-functional teams including business analysts, architects, project managers, and process owners to gather requirements and translate them into technical solutions.

• Develop integrations between ServiceNow and external systems using REST, SOAP, API, MID server, or integration hub.

• Drive implementation of ITSM, ITOM, ITAM, CMDB, HRSD, CSM, or other modules based on project needs.

• Perform system administration, update sets, platform upgrades, and maintenance.

• Act as the technical lead for ServiceNow releases, platform improvements, and process enhancements.

• Troubleshoot complex issues and ensure system reliability, performance, and security.

• Create technical documentation, solution designs, architecture diagrams, and deployment plans.

• Mentor and support junior developers and administrators.

• 12+ years of total experience in IT with at least 8+ years in ServiceNow development and architecture.

• Strong expertise in ServiceNow ITSM, ITOM, and CMDB implementation.

• Proven experience with scripting languages such as JavaScript, GlideScript, AngularJS, HTML, CSS, and Bootstrap.

• Hands-on experience with Flow Designer, UI Builder, Service Portal, and Custom Applications.

• Experience integrating ServiceNow with external systems using REST/SOAP APIs.

• Strong understanding of development methodologies (Agile / Scrum).

• Experience working with ServiceNow platform upgrades and performance optimization.

• ServiceNow certifications such as CSA, CIS (ITSM/ITOM/CSM), CAD, or CTA.

• Excellent communication, problem-solving, and leadership skills.

• Experience in enterprise-level environments with large-scale deployments.

• Knowledge of Discovery, Service Mapping, Event Management, or AIOps.

• Familiarity with DevOps tools such as Git, Jenkins, CI/CD pipelines.

• Experience with domain separation and multi-instance management.

• Background working with cloud technologies (AWS, Azure, GCP).

• Prior experience in retail, supply chain, or large corporate environments.