Job Description :
Mandatory Skills:
*Looking for Hardcore ServiceNow Developer
*Must have migration experience
*Comfortable with Onshore Offshore Model
Responsibilities:
CMDB CI Data import file transfer from source systems
Integration experience with 3rd party ITSM tool (Uni & Bi-directional) via web services (REST, POST, etc
Guide a user about usage of the application, if and when required
Training a new fulfiller on the usage of the application and implemented processes
Creating a user (Table Name à New à Filling in mandatory details)
Experience in manging ACL (access control list)
Creation of Support Groups
Configuration of authorized users and assignment to a support group
Support and provide relevant information and reporting extracts for users (internal or external) E.g.; External auditors, internal control, internal audit, resolver group SLA conformance, etc.
Extract data from single table from ServiceNow
Extract data from multiple tables via joins from ServiceNow
Maintenance of support groups – groups that work on the tickets for ticket resolution – add, modify and deletion of the groups
Adding new closure/resolution codes
Configuration of foundation data – locations, regions, site department etc.
Implementing changes to the base configuration as prioritised and communicated by the customer
Creating an Interface - Simple SR
Creating a Workflow - Simple SR
Duplicating an Interface with minor modifications - Simple SR
Duplicating a Workflow with minor modifications - Simple SR
Creating an Interface - Complex SR
Creating a Workflow - Complex SR
Duplicating an Interface with minor modifications - Complex SR
Duplicating a Workflow with minor modifications - Complex SR
Build a new Standard Change with 3 tasks and a single group
Build a new Standard Change with 5 tasks and multiple groups