Position: ServiceNow HR Delivery Manager - Onsite - Fulltime -AMAT
Location: Santa Clara, CA (Onsite Day 1)
Duration: Fulltime
Client: Tech Mahindra
Job Description:As a Manager in our ServiceNow team, you will use your knowledge of the ServiceNow HR Service Delivery (HRSD) application to optimize our HR operations and help them drive business results with a focus on adhering to platform best practices to ensure a secure, upgradeable, manageable and high performing user experience.In this role, you will be responsible for:• Provide leadership on the ServiceNow HRSD application design to adhere to best practices to ensure a secure, upgradeable, manageable, and high performing user experience• Leading ServiceNow HRSD projects through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology• Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions• Providing hands-on leadership and Project Management to ensure deadlines are met and key deliverables are always accurate• Working with a team of both functional and technical through requirements gathering and sprint design sessions for the ServiceNow HRSD applications• Developing the points of value to deliver throughout the HR Service Transformation effort• Managing all aspects of the projects and engagement with HR, including monitoring and identifying any project issues early to be able to mitigate any risk for your client• Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
Basic Qualifications:• Experience in ServiceNow implementations and optimizations• Certified Implementation Specialist – HR (CIS-HR)• two years of experience in the delivery and implementation of at least one ServiceNow HRSD core module• Experience developing detailed implementation plans in ServiceNow• Knowledge of HR functions, processes, and best practices• Experience in Project Management