Job Description :

Role: ServiceNow CSM Integration Developer

Location: Remote 

Duration: Long Term Contract 

ServiceNow Developer with strong technical abilities, a sound understanding of ITIL ,CSM processes, experience working on a Scrum team, and excellent ServiceNow development skills including complex integrations of 3rd party applications with ServiceNow
Roles and Responsibilities
•         Design technical solutions and implementations of ServiceNow modules.
•         Develop scripts, workflows, and flows on the ServiceNow platform to automate tasks and integrations.
•         ServiceNow implementation experience in ITXM, CSM modules (
•         Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations.
•         Develop and manage integrations between ServiceNow and third-party systems (REST, SOAP, orchestration, and other relevant methodologies).
•         Perform integrations and process automation using ServiceNow Integration Hub.
•          Identify, optimize and automate manual IT business processes to deliver secure, scalable and reliable IT infrastructure.
•         Proactively maintain knowledge and understanding of the latest ServiceNow features and product offerings.
•         Build out scoped applications based on customer requirements.
•         Identify trends across customer implementations to improve future implementations.
•         Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes.
•         Perform system and integration testing with sample and live data. Monitor health, usage and overall compliance of the application.
•         Document technical solutions and provide training in knowledge gaps.
•         Translate business problems into software & technical requirements
•         Write code that works well, takes pride in code working correctly the first time
•         Use Eclipse IDE, GIT, Maven, Ant and Jenkins or equivalent or work with those that do
•         Work with Service Now Service Management or Platform
•         Understand the base business process and workflows

Preferred Skills

·       Minimum 5+ years of ServiceNow development and administration experience in large complex environments and minimum of 7+ years of technology implementation
·       Proficient in integration of disparate systems using SOAP and REST APIs along with scripted Web services and Plugins.
·       Systems integration of ServiceNow SaaS / Platform solutions
·       Experience in Integration Hub
·       Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements.
·       Ability to think strategically, strong attention to detail, and organization skills.
·       Work both independently and as a part of a team
·       Excellent written and verbal communication skills
·       Strong organizational skills
·       Demonstrated self-direction and attention to detail
·       Practical experience with agile methodologies/tools.
·       Experience with troubleshooting difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack
·       Experience working in a customer focused environment

Great to have
·       Knowledge of AngularJS, AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated frameworks
·       Strong Knowledge of Unix/Linux and basic shell scripting


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