Job Title: ServiceNow CMDB/ITOM Solution Architect
Location: Bentonville, AR
Employment Type: Contract
Experience Required: 12+ Years
Position Overview We are seeking a highly experienced ServiceNow CMDB/ITOM Solution Architect to lead strategy, governance, and execution of the CMDB and ITOM program. The ideal candidate will have hands-on expertise with Discovery, CMDB optimization, CSDM alignment, and ITAM integration, along with strong communication and leadership abilities.
Key Responsibilities -
Oversee daily CMDB governance and operational execution across the ServiceNow platform.
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Define and implement strategies to optimize CMDB processes, data quality, and architecture.
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Lead ServiceNow Discovery implementation and expand CMDB capabilities to include Service Mapping, CSDM, and ITAM.
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Establish CMDB policies, standards, data models, and RACI structures.
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Monitor and guide Managed Services Providers to ensure data accuracy, compliance, and performance.
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Build roadmaps, create documentation, and provide thought leadership to executives and technical teams.
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Collaborate with cross-functional stakeholders to align CMDB and ITOM capabilities with business objectives.
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Support project planning, risk management, and delivery oversight.
Required Qualifications -
12+ years of experience in ServiceNow CMDB and ITOM architecture and governance.
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Strong hands-on experience implementing ServiceNow Discovery and Service Mapping.
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Certification in ITOM Visibility or equivalent ServiceNow certifications.
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Proven experience in data quality, CMDB standards, and configuration item lifecycle management.
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Strong communication and leadership skills, with experience advising senior leadership and managing stakeholders.
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Experience working with MSPs or vendor-managed support teams.
Preferred Skills -
Experience with CSDM and ITAM deployment strategies.
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Experience establishing CMDB maturity models and roadmap progression.
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Knowledge of ITIL processes and enterprise IT operations.
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Strong project management and planning skills.