Job Description :

4 years’ ServiceNow experience with a focus on IT Service Management (ITSM)

2 years’ experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt

Able to influence and convince their peers to support and comply with the Configuration Management process

Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements

Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification.

Experience defining and documenting governance processes and procedures and ensuring that the processes are followed

Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy

Experience working with CI Data Owners to define, document, and implement CI Data audits

Demonstrated ability to prioritize and manage competing demands and tasks

Self-starter who takes the initiative to accomplish goals and objectives

Ability to think and act independently, taking the initiative to create solutions to solve challenges

Excellent verbal and written communication skills

ITIL v3 Foundation Level Certification or later

Client : Cognizant Technology Solutions