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Architect, design, configure, and implement ServiceNow modules including CMDB, SPM, SAM, APM/EA.
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Customize and extend platform capabilities utilizing scripting, automation, APIs, and other ServiceNow development best practices.
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Develop and manage integrations with external systems such as SAP Ariba, cloud platforms, messaging systems, and other enterprise tools.
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Implement and maintain CMDB health and accuracy through normalization, reconciliation, and data certification processes.
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Map and enforce CSDM (Common Service Data Model) standards across all modules and business services to ensure data consistency and best practices.
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Support the creation, execution, and validation of test cases for UAT, SIT, and production releases.
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Collaborate closely with architects, business analysts, and client SMEs to gather requirements and propose scalable technical solutions.
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Develop comprehensive technical documentation, runbooks, deployment guides, and support materials.
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Provide technical guidance and mentorship to junior developers, ensuring adherence to architectural standards and coding best practices.
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Participate in deployment planning, cutover activities, and post-go-live stabilization to ensure smooth transitions and ongoing platform stability.
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Proven experience as a ServiceNow developer, with strong knowledge of SPM, CMDBmodules.
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Extensive experience designing, configuring, and customizing ServiceNow applications.
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Strong scripting and automation skills (JavaScript, REST APIs, SOAP, etc.)
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Experience with integrations involving third-party systems such as cloud services and enterprise applications.
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Knowledge of CSDM standards and best practices for configuration management.
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Strong problem-solving skills and attention to detail.
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Excellent communication skills with ability to collaborate across technical and business teams.
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ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, or other relevant certifications) are highly desirable.