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VdartInc
Alpharetta, GA
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Job Description :
Role: ServiceNow Administrator (L3) Location: Auburn Hills, MI Duration: Contract Rate: $Negotiable Roles and Responsibilities The ideal candidate will understand configuration management principles. They will perform the necessary tasks to administer Service Now & Responsible for the day-to-day administration, development and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules. A successful candidate will be proficient in communication with various devices to collect configuration information. Must be able to work both independently and as a productive member of a project team. The position requires the candidate to work closely with key client stakeholders and senior technology leaders. Responsibilities: Responsible for the day-to-day administration and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules. Performs design and implementation tasks like configuration, integration, custom programming, testing and deploys Partners with users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation Evaluates, coordinates and performs installation and testing of vendor updates and new releases while maintaining system integrity and availability across development and production environments. Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement, platform expansion and adoption. Experience administering IT Service Management (ITSM) applications to include application design, source code management, JavaScript, APIs, web services and User Interface design ServiceNow platform experience preferred Demonstrated understanding of ITIL processes, operations and procedures Experience with processes involving problem identification, recovery, escalation and resolution Strong analytical, estimating and problem solving skills Experience managing IT projects with working knowledge of PMI standards and project life cycle Excellent communication, interpersonal and collaboration skills Ability to present and explain technical information to diverse audiences Ability to be flexible, adaptable and learn new concepts quickly Ability to work effectively in a team environment with aggressive deadlines and multiple priorities Preferred skills/experience: Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment. Advanced experience with ServiceNow implementations Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Experience with implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application. Experience with extending the ServiceNow schema to custom applications Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc. Understands technical and functional design requirements related to ServiceNow. Create and manage scripts and workflow. Experience with relational databases (e.g. MySQL, Oracle) A fundamental understanding of ITSM, ITIL or CMDB Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system Experience presenting and conducting demo reviews with client stakeholders