ServiceMax Consultant
Remote (US)
Long term
Should have 10+ yrs of experience a professional Services Technical Architect will be responsible for defining business requirements, Design, solution architecture, and assisting with organizing the implementation. The Technical Architect may also act as a Subject Matter Expert providing customization, development, and integration support for ServiceMax Projects. Requires a driven individual who has worked as Solution Architect, Technical Lead, or Senior Developer.
- Deliver full lifecycle ServiceMax implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients) while being ready to roll-up your sleeves and be hands on when necessary
- Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client's business needs
- Support clients with Integrations using common middleware tools and standard SFDC components
- Support clients and internal consultants with master data management best practices
- Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)
- Translate complex technical issues into terms that can be understood by business users and Executive Sponsor
- Balance and prioritize multiple concurrent projects with minimal input from management
- Estimate technical project components taking client infrastructure and project methodology into account
- Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product
- Integration experience with Salesforce.com components including but not limited to API's, APEX Web Services, Apex Call Outs, outbound messaging, SSO, and data loaders
- Familiar with common middleware applications such as Cast Iron, Web Methods, and Informatica
- Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements
- Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions