Job Description :
VDart is a IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in UK, Mexico, Canada and India, we provide talent solutions to global customers covering EMEA, APAC & Americas. We provide deep technology and domain expertise in BFSI, Energy & Utility, Technology, CPG & Retail industry verticals. VDart is an award winning organization recognized on Inc 500 Hall of Fame; Atlanta Business Chronicle's Fastest Growing Companies; NMSDC's National Supplier of the Year; Ernst & Young's Regional Entrepreneur of the Year and more. Position: SNOW Developer Location: Dallas, TX Type: Contract Responsibilities ServiceNow Admin certified Obtain and analyse business requirements and document technical solutions CMDB CI Data import file transfer from source systems Integration experience with 3rd party ITSM tool (Uni & Bi-directional) via web services (REST, POST, etc Guide a user about usage of the application, if and when required Training a new fulfiller on the usage of the application and implemented processes Creating a user (Table Name New Filling in mandatory details) Experience in manging ACL (access control list) Creation of Support Groups Configuration of authorized users and assignment to a support group Creating a Role Configuration of a user as a VIP Giving Role to a group Giving roles to a User Giving role to multiple users Maintenance of support groups groups that work on the tickets for ticket resolution add, modify and deletion of the groups Creation of new vendor in ServiceNow Choice List Creation ; Adding categorizations to the system and creating the corresponding group mappings( Auto Assignment) Creation of additional category and sub category Adding new closure/resolution codes Configuration of foundation data locations, regions, site department etc. Creation of Foundation data elements (locations, cost codes, organization structure) CMDB (attributes) data upload Category/Subcategory and group mapping/de-mapping for configuration of auto-assignments (includes assignment rules) Configuration of auto assignment of incidents Support and provide relevant information and reporting extracts for users (internal or external) E.g.; External auditors, internal control, internal audit, resolver group SLA conformance, etc. Extract data from single table from ServiceNow Extract data from multiple tables via joins from ServiceNow Maintenance of support groups groups that work on the tickets for ticket resolution add, modify and deletion of the groups Adding new closure/resolution codes Configuration of foundation data locations, regions, site department etc. Approver configuration which is required for "Change Request Approvers" Add new OLA's and SLA's Modify/Delete existing OLA's and SLA's Defining and/or modifying Change Management approvers for a new Category, Type and Item combinations or existing Category, Type and Item combinations for the Change Management module based on approval Change Requests Configure required notifications (e.g. automatic escalation notifications) Upload Knowledge articles Creation of an additional field (custom fields), including CMDB attributes Creation of a new SR Group / Sub Group Creation of a new CMDB Class / Sub Class Creation of a new CMDB relationship Configuration of a change approver Implementing of security controls (limited to restricting data/field elements to specific groups) Understands the strategic direction set by management as it relates to team goals. Uses considerable judgment to determine solution and seeks guidance on complex problems. Configuring the ITSM modules specific settings/properties Implementing changes to the base configuration as prioritised and communicated by the customer Creating an Interface - Simple SR Creating a Workflow - Simple SR Duplicating an Interface with minor modifications - Simple SR Duplicating a Workflow with minor modifications - Simple SR Creating an Interface - Complex SR Creating a Workflow - Complex SR Duplicating an Interface with minor modifications - Complex SR Duplicating a Workflow with minor modifications - Complex SR Build a new Standard Change with 3 tasks and a single group Build a new Standard Change with 5 tasks and multiple groups Add new User Interface policy Creation of Incident templates Modification of an existing SR approval workflow SNOW Orchestration preferred Preferred Skills/Experience Good commination skills Hands on deployments for ServiceNow FedRamp instances Candidate should have ability to provide advisory services ITIL certified candidates will be preferred If your skills match these requirements please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Candidates should e-mail resume to address above. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc