Hi,
I hope this message finds you well.
Here are a few quick details about the role:
Job Title: Service Desk Analyst
Location: Malvern, Pennsylvania (Locals)
Job Type: Contract
Job Description:
- Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow).
- Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned.
- Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds.
- Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors.
- Provide self-serve capabilities for common requests for Service Desk.
Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks) - Support Major Incident calls for Workplace Services
If this aligns with your current interests or you'd like to know more, I’d be happy to connect and discuss further. Feel free to share your updated resume or let me know a convenient time to talk.
Looking forward to hearing from you.
,