Job Description :

Job Role: Service Delivery Manager

Location: Sunnyvale, CA

Type: Contract

This is a customer-facing position with primary responsibilities of providing delivery governance, including contractual and financial aspects for each assigned project and resources. Primary objectives are customer satisfaction and retention.


  • Ensure achievement of the SLA metrics, service KPIs and customer satisfaction
  • Interface with client managers/leads to address any delivery issues and concerns
  • Establish governance model to ensure success
  • Consult with account leadership team to develop strategic and tactical plans for the account
  • Lead weekly, monthly, or quarterly customer meetings as needed
  • Create supplemental proposals for additional services provided to customers
  • Renew/manage existing customer contracts


Skills and Knowledge

  • Ability to direct and coordinate efforts and actions across projects to provide services as contracted by customer
  • Exceptional verbal and written communications skills; expertise in setting and managing customer expectations
  • Experience in all or some of the following technologies, BI, Java, Web, databases.
  • Strong teamwork and interpersonal skills at all management levels
  • Demonstrated understanding of operations best practices, including performance measurement, capacity planning, and all aspects of operational processes
  • Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
  • Contract management experience


  • Minimum of 10 years' experience in several Information Technology fields (Servers, Applications, Databases etc.)
  • Minimum of 3 years' experience in customer management roles or equivalent
  • Three to five years of demonstrated technical management/supervisory experience in systems operations, in at least two of the following areas:
  • demonstrated leadership of multi-discipline, high performance work teams / groups whether local based or international
  • experienced in working with customers to develop solutions to complex business problems
  • demonstrated competency in strategic reasoning and leadership with strong abilities in relationship management
  • demonstrated experience in financial and contractual management
  • Bachelor's Degree in Computer Science or related discipline with an information technology focus, or equivalent technical training; advanced degree preferred
  • Proven written and oral communications and presentation skills

(("Service Delivery Manager" OR "SDM" AND Customer Management AND BI AND Java AND Web Development AND Database) OR ("Service Delivery Manager" OR "SDM" AND Customer Management AND BI AND Java AND Web Development AND Database) OR ("Service Delivery Manager" OR "SDM" AND Customer Management AND BI AND Java AND Web Development AND Database) OR ("Service Delivery Manager" OR "SDM" AND Customer Management AND BI AND Java AND Web Development AND Database))

Please send your resume to for immediate consideration

Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Candidates should e-mail resume to address above. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer.

VDart Inc

Alpharetta, GA

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