Job Description :
Role: Sr. Service Delivery Manager Mandatory Skills: Project and Service Delivery Management with Life Science & Pharma experience JD: Managing the day-to-day service management operations across all towers. Raise Key issues and risks to the senior management and executives at customer. Responsible for providing finance dashboard, operational and executive metrics to customer. Responsible for governance of the service delivery personnel. Responsible for providing and running quarterly service reporting meetings with customer. Responsible for initiating changes to the scope of the service delivery operations. Responsible for annual reconciliation of scope of service delivery (for e.g. changes in number of applications, significant changes in volume of service delivery tasks). Help drive changes in service delivery personnel based on the directions provided by customer. Overall responsible for managing escalations next to Cluster Leads. Key Skills: Operations Management Domain awareness of R&D Functional areas. Ability to work with Senior Leadership and provide effective leadership to Support personnel Proactive management of issues and risks related to Service Delivery operations through escalation channels at customer. (1.) Co-ordination with On-Site Engineers and attending customer calls. (2.) Raising risks, issues and escalation to senior management and customer. (3.) To create all quality documents, collect metrics data and conducting Audits. To perform Value creation and KM activities. (4.) To create project plans and keep track of schedule for on time delivery as per the defined quality standards. (5.) To ensure process improvement and compliance, and participate in technical design discussion and to review technical documents.

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