Job Description :
Title: Service Delivery Manager with CRM(Salesforce Experience) + Business Analyst Exposure Location: Mississauga, ON Duration: Fulltime Job Description: The role will work with the CRM Product squad and will also provide business analysis capabilities to manage and gather technical requirements for change requests and product enhancements. Primary Skill: Knowledge on Commercial CRM solutions Knowledge of salesforce.com Ability to conduct system risk assessments Ability to gather technical specifications to manage product change requests and enhancements Documenting business requirements, user stories, test cases, requirements management plan, functional, and non-functional requirements End-to-End Delivery processes set-up Operational Support model execution Change Management execution Release Management execution Major Incident Management execution Problem Management execution Ensure services quality (SLA, KPI) Request Management execution Incident Management execution Knowledge Management execution Access management - generic account ownership DevOps/Operational service team set-up