Role: –Senior UX Consultant
Bill Rate: $78/hour C2C
Location: San,Diego,CA
Duration: 12+ months/ long-term
Interview Criteria: Telephonic + Zoom
Direct Client Requirement
Responsibilities:
You will act as a ServiceNow User Experience (UX) subject matter expert to bring leading practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. The ideal candidate is someone with significant UX experience and ServiceNow platform familiarity who wants to help our client base with their digital transformation capabilities.
- Virtually present and deliver offerings from our portfolio of UX accelerator coaching sessions to complex, large enterprise customers.
- Prepare all client-facing and internal deliverables that are for UX coaching sessions.
- Identify and drive process improvements, develop leading practices, and mentor junior team members.
- Engage with customers and manage requests by scoping level of effort, fulfilling business requirements, and resolving customer escalations. Activities may include:
- Assessing the usability of an implemented solution through UX reviews.
- Recommending platform-specific solutions in collaboration with Impact colleagues
- Crafting design prototypes or demos to articulate a tailored user experience vision to customer stakeholders based on leading practices.
- Presenting design concepts and solutions to both technical and non-technical stakeholders
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Develop and maintain strong working relationships with cross-functional teams.
- Provide thought leadership and team growth by mentoring and coaching early-in-career team members.
- Collaborate with team members and conduct peer reviews.
Qualifications
To be successful in this role you have:
- 5+ years of relevant design/UX experience
- Experience with enterprise software: Working with ServiceNow or other SaaS/PaaS software
- Consulting skills: Previous consultation experience
- Excellent verbal and written communication skills, with the ability to present and discuss complex technical concepts to diverse audiences
- Critical thinking: Strong problem-solving and analytical skills, take a user-focused, outcome-driven approach to balance user needs, stakeholder goals, and platform capabilities
- Familiarity with collaboration, design, and prototyping tools such as Figma, Sketch, A e XD, FigJam, Miro, Mural, and A e Photoshop / Illustrator
- Growth mindset: Always eager to learn and tackle new challenges and opportunities
- Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders
Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of our IT Recruiter from my team will contact you as soon as possible
Srinivasa Reddy Kandi
Client Delivery Manager
Valiant Technologies LLC
Equal Opportunity Employer:
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law