Job Title: Senior Technology Analyst
Location: Puerto Rico
Duration: 6 Month
Job Description
Client is a newly formed entity that brings unlimited possibility to grow and realize ones full potential.
We only seek those who are willing to embed themselves in a fast-paced environment that is full of extremely high performing individuals, operating at an expert level in their areas of ownership. There are little-to-no overlapping capabilities, so each employee is expected to independently operate their vertical and create overall horizontal value to the firm. This is realized through well-defined outcomes and measured by efficiency and impact to PNL (Net Revenue). All employees are expected to understand the business proposition and be fully vested in the success of the firm. Creating short, medium, and long term success criteria that match the company's performance targets creates an environment of inclusion and collaboration. Getting in on the ground floor, employees have a rare opportunity to play a significant role in creating a culture of success that could last for decades.
Objectives /Duties
Manage all local IT issues (physical and virtual)
Hands-On installations of desk eguipment/laptops
Traditional Desktop Support (End User Technology) o Windows 11management
Microsoft Office support o Eguipment inventory
Incident/Reguest management
Problem management (root cause analysis)
Change Management (installations, deployments)
Employee and Vendor onboarding
Access management/ User Administration
Virtual Desktop management
UPS and Surge Management (Eguipment protection)
Application packaging and deployment
Growth Objectives (Areas where the candidate is expected to grow/learn)
Network management/optimization (monitoring)
Azure environment management (serverless environment)
VPN setup and Management
Development vendor engagement/management (project management)
Access policy management/ segregation
Create Policies and Procedures for local management of all hardware in line with regulatory obligations
Soft Skills
Ability to work with C-Suite executives
Communication in both English and Spanish
Ability to handle communication with external counterparties (regulators, vendors, clients)
Excellent \Vritten Communication
Highly motivated and flexible
High discernment and emotional intelligence (ability to "read the room")
Ability to act on immediate feedback, and adjust guickly
Minimum Experience/Skills
Computer engineering Or Technology certification (degree, diploma, certificate)
2-3 years of IT Support experience in at least one (preferably two) of the following areas: o Desktop Support
Network Management/ engineer o Server Support/Engineer
Elastic Cloud management (AWS, Azure, Google)
Microsoft 365/0ffice 365 Support
Physical wiring/wire management capabilities
Hardware/Eguipment selection capabilities (i.e. switches, firewalls, laptops)