Job Description :

Senior Technical Writer

Raleigh, NC

Long Term


Senior Technical Writer to support its mission to protect and preserve the rights and liberties of all the people by providing a fair, independent, and accessible forum for the just, timely, and economical resolution of their legal affairs.

The Senior Technical Writer responsibilities but not limited to:

•        Conduct interviews and translate technical information into clear, concise documents to be used by technical and non-technical personnel.

•        Develop and/or maintain the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals; installation guides; computer operations and program maintenance manuals; and contingency operations; backup, recovery, and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures.

•        Edit special reports or any other deliverables and documents

•        Write and edit end-user and internal-user knowledge-based content describing vendor’s services and troubleshooting processes

•        Collaborate with managers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality

•        Work directly with managers to produce high-quality knowledge-based articles

•        Work collaboratively with the internal PMO team to conceptualize and develop content that strengthens the vendor’s product

•        Manage all aspects of the documentation process—from planning to content maintenance

•        Peer review knowledge-based technical, and program documents for grammar, content, and style of writing

•        Demonstrate the ability to document business processes This position reports to the PMO and QA Administrator.

•        Staff work hours are typically 8:00 AM – 5:00 PM, Monday – Friday.

•        Occasional evening and weekend work may be required.


Knowledge, skills and abilities /competencies:

•        4-6 years of full-time technical writing in a software development environment

•        Excellent verbal and written communication skills

•        Excellent organizational, decision-making, and time management skills

•        Ability to prioritize and manage multiple issues and projects

•        Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software

•        Proven success designing, writing, and editing technical documentation for a software development community

•        Ability to adapt and prioritize work independently in a dynamic environment

•        Have strong written and content creation skills

•        Be able to self-direct, multi-task, and prioritize assignments

•        Be highly organized with acute attention to detail in a deadline-driven environment

•        Ability to work with minimal assistance with a can-do attitude.


Minimum Education and Experience Requirements:

BA/BS in English, Computer Science, or related field.

Additional experience can be substituted in lieu of degree.


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