Senior Technical Writer
Raleigh, NC
Long Term
Senior Technical Writer to support its mission to protect and preserve the rights and liberties of all the people by providing a fair, independent, and accessible forum for the just, timely, and economical resolution of their legal affairs.
The Senior Technical Writer responsibilities but not limited to:
• Conduct interviews and translate technical information into clear, concise documents to be used by technical and non-technical personnel.
• Develop and/or maintain the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals; installation guides; computer operations and program maintenance manuals; and contingency operations; backup, recovery, and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures.
• Edit special reports or any other deliverables and documents
• Write and edit end-user and internal-user knowledge-based content describing vendor’s services and troubleshooting processes
• Collaborate with managers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality
• Work directly with managers to produce high-quality knowledge-based articles
• Work collaboratively with the internal PMO team to conceptualize and develop content that strengthens the vendor’s product
• Manage all aspects of the documentation process—from planning to content maintenance
• Peer review knowledge-based technical, and program documents for grammar, content, and style of writing
• Demonstrate the ability to document business processes This position reports to the PMO and QA Administrator.
• Staff work hours are typically 8:00 AM – 5:00 PM, Monday – Friday.
• Occasional evening and weekend work may be required.
Knowledge, skills and abilities /competencies:
• 4-6 years of full-time technical writing in a software development environment
• Excellent verbal and written communication skills
• Excellent organizational, decision-making, and time management skills
• Ability to prioritize and manage multiple issues and projects
• Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software
• Proven success designing, writing, and editing technical documentation for a software development community
• Ability to adapt and prioritize work independently in a dynamic environment
• Have strong written and content creation skills
• Be able to self-direct, multi-task, and prioritize assignments
• Be highly organized with acute attention to detail in a deadline-driven environment
• Ability to work with minimal assistance with a can-do attitude.
Minimum Education and Experience Requirements:
BA/BS in English, Computer Science, or related field.
Additional experience can be substituted in lieu of degree.