Job Description :
Job Title : Senior Technical Product Manager - III
Location : Minneapolis, MN
Duration : 6 months and likely extension
Job Description:
Project Description:
CAIP powers the “chatbot” for the website, mobile app, and supports business initiatives from google chat to expanding interaction with stores and more.
Position Summary :
Technical Product Manager, Conversational AI Platform
The Technical Product Manager (TPM), Conversational AI Platform at the Seattle Technology Development Center will drive new features through launch by coordinating dependencies and team schedule. You will work with engineers, product lead, UX, and business stakeholders to build tools and features that support natural language experiences.
In this execution-focused role, you will anticipate dependencies and blocking issues, make tradeoffs, and balance customer needs against time and technical constraints. You will break apart ambiguous, complex features into deliverable pieces. You will help manage sprint schedules, write stories and functional specifications. You will identify process inefficiencies and improve them.
This role provides a unique opportunity to have an impact at scale in a critical area of growth and potential.
* Bachelor's or advanced degree in IT, Computer Science, Engineering, Business or a related field or equivalent work experience.
* Five or more years in a fast-paced consumer products or technology company with experience as a Product Manager or Program Manager in software or product delivery industries.
* Ability to deal with ambiguity with process, service, or product requirements, and analyze data and product/engineering processes to improve efficiency, speed, and scale.
* Detail-oriented with demonstrated problem solving, analytical and organizational skills, including very clear and concise communication, both verbal and written. Effective communications with technical and non-technical audiences, including relationship-building and persuasive influence.
* Ability to influence without authority with examples of driving feature delivery.
* Ability to create and read technical documentation, e.g. flow diagrams, system diagrams, UML, API documentation.
* Experience in software development life cycle processes (e.g. agile, SCRUM, etc and JIRA.
* Background and interest in chat automation.
* Release management, test engineering, or release engineering experience.
* Experience in software development life cycle processes (e.g. agile, SCRUM, etc and JIRA.
* Experience with Java and service-oriented architectures.
What are the top five skills and number of years of experience required to perform this job?
* Critical thinking. Is able to make data-informed decisions (can get to the root of problems), evaluate trade-offs (identify and understand risk and dependencies), and continue to asking the “why”.
* Customer empathy. Identify and translate customer problems, develop hypothesis, and uses research to formulate research needs in terms of questions to be answered, insights gathered and how to validate hypotheses; UX acumen – understanding of user-centered design practices; ability to partner with designers to uncover user-inspired solutions; ability to use design-thinking as a tool to foster lateral thinking and innovation.
* Business acumen.
Understand the value chain of the business, and what the inputs are to driving their desired business results. Ability to create financial models, understand assumptions and model dependencies.
Understand the inputs and outputs that they need to account for to contribute value to the business.
Understand and support the business model.
Think long-term. Develop sustainable solutions.
Understand what they are optimizing for, and they are the right things to be optimizing for.
Understand what competitors are doing in the market.
Understand, identify, and translate how the company should account for new industry trends and concepts.
Understand how customers are impacted, and how large the opportunity is.
* Stakeholder management.
Structured, Formal, Detailed, Frequent Communication. Provide information to them to maintain their support. Maintain their enthusiasm and interest in the project. Accountable and transparent with their stakeholders to build trust.
Consult, early & often, with stakeholders and partners. Seek to build their confidence in the project and the team. Get them involved in project decisions. Provide them with information, invite them to presentations. involve them as much as resources allow. This can be done fairly cheaply through a project website, newsletter or open presentations. Be inclusive and seek diverse perspective Influence. Demonstrate the ability to advocate for their teams and initiatives. Storytelling and framing solutions and problems. Be respectful and show humility. An expert.
Nurture relationships. Demonstrate how they'll look after them, they are critically important to them and to the project. Demonstrate advocacy for them and their goals. Be humble. Take ownership. DO NOT have an us vs. Them mentality.
* Squad Leadership.
Approachable & Availability. An ever-present member of the team, a presence at the very heart of everything the team does. Invest in real time. Nurture a culture of openness and approachability that fosters trust and respect throughout the team.
Consistent. Set standards that their team can trust and lean on. The buck stops with them. They will be the glue and the one responsible for fostering and growing the culture of the team. Accountable for everything the team does. Everything is their job.
Master of Delegation. Make sure the right people are on with the right tasks and empowering team members at the same time. Focus on adding value. Contribute in ways they can uniquely add value. They don't work on things that other people can do. Organized.
Innovate & Inspire.Lead by example. Creditable in the WHY. Use data and facts to influence and make decisions.
Unblock Members. Willing to go into the details. Don't assign a task that they are not willing to do themselves. Show up, ask questions, and provide value. Provide a sense of urgency. Ensure the team is working on the most important things.