Remote - Senior Technical Consultant - ITSM, ITOM- CMDB, Service Mapping, CSDM

Key Responsibilities:

• Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and other ServiceNow applications.
• Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
• Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
• Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
  
• ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
• ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
• CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
  
• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.
• Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems.
• Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP.
• App Engine : Expertise in Custom module implementations.
• Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
• Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features.