Job Description :
Position: Senior Support Analyst with OneDrive Location: Washington, DC Type: Contract Job Description: 1. Client is implementing OneDrive at enterprise level and would like Cognizant to take up the L2 support upfront right from the beginning of the rollout 2. Currently, OneDrive has pilot of 100-200 users and created some knowledge base article, like Knowhow , Known-Issues, Single Sign-on. etc. 3. The scope of L2 support is: User support support issues which Helpdesk is not able to resolve Manage the life cycle of the OneDrive Support upgrade and tight integration with other MS Office products Provide support on multiple platform - Windows, Mac and Mobile app support. 4. Support coverage- 8am to 5pm EST. 5 business days a week 5. Required skills are MS Office Suite, Integration with other Office Suits, Mobile Apps- Intune , etc., familiar with features and limitations of MS Office products 8. No customization is done for OneDrive. It is plain vanilla implementation with some enterprise enabled capable