Job Description :
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.
Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.
Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
Senior IT Specialist
About the Role:
Join our dynamic IT team as a Senior IT & Executive Support Specialist, where you?ll deliver high-level technical support for employees and senior executives alike. In this onsite role, you?ll troubleshoot complex technical issues, set up and maintain hardware and software, and provide personalized, white-glove technology support for our leadership team?whether in the office, at their home workspaces, or during special meetings and events.
In addition to day-to-day end-user support and network troubleshooting, you?ll ?run the show? for leadership broadcasts, virtual town halls, and high-visibility meetings. This includes providing live event support, public speaking when needed, and ensuring every detail runs smoothly from planning through execution. You?ll also support employees through our onsite Tech Bar, offering walk-up help for quick solutions and a great in-person support experience.
What You?ll Do:
Provide advanced technical support for PCs, Macs, software, mobile devices, and networks.
Deliver exceptional, proactive support for executive leadership in the office, at home, or during offsite meetings and events.
Act as the lead technical resource during executive meetings, broadcasts, and special events?ensuring seamless technology, speaking when needed, and coordinating all technical aspects.
Provide walk-up technical support and quick fixes at our onsite Tech Bar.
Consult with executives to understand unique work styles and recommend the best technology solutions for their needs.
Troubleshoot and resolve technical issues quickly via phone, chat, in person, or onsite support.
Manage projects and tasks from start to finish, ensuring successful outcomes every time.
Maintain clear documentation and knowledge articles to help the team deliver consistent, top-tier support.
Collaborate with other IT teams to coordinate hardware procurement, upgrades, and security compliance.
Mentor junior team members and help build a culture of excellent customer service.
MINIMUM EDUCATIONAL AND RELATED WORK EXPERIENCE:
Associate?s or Bachelor?s degree in IT, Computer Science, OR 3+ years of experience in desktop support and network troubleshooting for PCs and Macs.
ADDITIONAL QUALIFICATIONS:
Relevant certifications such as A+, Network+, or Microsoft certifications are a plus.
In-depth knowledge of Biamp, Crestron, and Zoom Rooms is a strong plus.
Strong communication skills, with the ability to explain technical details to non-technical users, including executives.
Confidence and professionalism to ?own the room? when providing meeting or event support, including speaking in front of groups.
Proven ability to see projects through from beginning to end, manage competing priorities, and work independently.
Experience supporting virtual meetings and collaboration tools (Microsoft 365, Zoom, etc.).
A high level of discretion and presence when working with senior leaders.
Why Work with Us
Benefits
At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:
Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.
Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.