Job Description :

Senior SDI (Customer Service) Delta Dental -

Location: Okemos, MI - work remote

Number of Openings: 1

Need Photo ID / LinkedIn Link

Full legal name

Location

Available

Citizenship

Last 4 social security number

Month day birthday

Degree university and year of graduation

MUST INCLUDE PICTURE ID OR LINKED IN PROFILE WITH PICTURE

One (1) new opening for Customer Service Feature Team

This position is a very unique skill set to support our Call Center applications.

Please screen the resumes and provide your top 2 candidates for consideration.

Job Description:

Minimum of 7 years' experience in the items listed below:

Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)

Ability to design, develop and support advanced IVR applications, knowledge of PBX architecture, telecommunication network services, and contact center systems

Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems

Strong understanding of contact center operation, including key workforce management needs; as well as experience with management and development of speech recognition systems and grammars.

The priority would be working with web services and integrating them with IVR applications

             

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