Job Description :


Customer Service and telecommunication and network services and “IVR applications” And Call Center applications


One (1) new opening for Customer Service Feature Team

This position is a very unique skillset to support our Call Center applications.

Please screen the resumes and provide your top 2 candidates for consideration.

 • Minimum of 7 year’s experience in the items listed below:

• Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)

• Ability to design, develop and support advanced IVR applications, knowledge of PBX architecture, telecommunication network services, and contact center systems

• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems

• Strong understanding of contact center operation, including key workforce management needs; as well as experience with management and development of speech recognition systems and grammars.

The priority would be working with web services and integrating them with IVR applications.


Karthik Yalamanchili¦IT Recruiter

HCL Global Systems; Inc,

Desk No



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