Job Description :
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.
Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.
Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
Pay: $65hr W2 or $73hr 1099/ Corp to Corp
NOTE:
Candidate Must Be Local
Atlanta, GA Metro (75 mile radius)
Prior experience engaging with the residents, neighborhood leaders, clergy, NPU Chairs and Presidents, business leaders, nonprofit leaders, colleges and universities, visitors, and people in every area of the City of Atlanta is required. A Certified Public Manager (CPM) certification is preferred for this role.
Seeking a dynamic, strategic, and community-focused Senior Program Manager. This hybrid role supports the IT Director in day-to-day office administration and leadership, serving as an advisor and operational partner while also championing community engagement, civic innovation, and inclusive digital transformation. The ideal candidate will possess strong leadership and program/project management skills, the ability to represent the IT Director internally and externally, and a deep commitment to public service, transparency, and resident-centered innovation.
The Sr. Program Manager is a role responsible for driving internal and external customer satisfaction, user experience strategy, stakeholder relations, vendor management, and community engagement for the Office of Digital Transformation. This individual will serve as a key advisor and administrative support to the IT Director, ensuring the voice of the customer is embedded in all digital transformation efforts. This position requires extensive relevant community engagement experience in the City of Atlanta and a Certified Public Manager (CPM) certification.
Key Responsibilities:
? Serve as a strategic partner, senior advisor, and operational leader to the IT Director in the Office of Digital Transformation to advance customer-first technology initiatives
? Act as the backup to the IT Director in internal department meetings, stakeholder meetings, and public engagements
? Lead civic innovation strategies that prioritize digital inclusion and user-centered design
? Coordinate executive communications, project alignment, and strategic initiatives across ODT teams
? Oversee the planning and delivery of key community engagement programs and civic tech collaborations
? Liaise with external partners including but not limited to constituents, community organizations, nonprofit organizations, colleges and universities, and the tech industry
? Oversee teams responsible for user experience (UX), customer research, stakeholder engagement, vendor relations, and public feedback systems
? Manage community/customer engagement strategies including Neighborhood Planning Unit meetings, tech road shows/town halls, neighborhood and civic association meetings, and departmental outreach
? Familiarity with local government operations and civic/community engagement processes
? Lead the development of programs that gather, analyze, and implement feedback from residents, visitors, and city departments
? Manage communication and media projects aimed at showcasing AIM to the public via podcasts, a newsletter, social media, etc...
? Manage communications, training, and customer service improvement programs
? Drive performance improvements based on user satisfaction metrics and service delivery benchmarks
? Represent the Office of Digital Transformation in cross-agency meetings, civic discussions, and external forums
? Hybrid work schedule with some required in-person attendance
? Must be available for evening and weekend community engagements, as needed and scheduled in advance
(Work schedule will be adjusted to ensure that hours do not exceed 40 hours per week)
Why Work with Us
Benefits
At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:
Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.
Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.