intersourcesinc.com
Fremont, CA
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Job Description :
Job Title:  Senior Network Engineer (UCaaS)
Job Location:  Sunnyvale, CA / Remote
Job Type: 3 Months Contract
 
POSITION SUMMARY:
As a Senior Network Engineer, you will be primarily responsible for planning, designing the UCaas Environment documents and making sure that build is as per the document.
  • Looking for someone who can be team player, collaborative and working with Global Team
  • Engineer should be comfortable interacting with a diverse client base and working collaboratively with others, learning and supporting new deployments and technologies, automating and improving processes and fixing problems as they arise.
 ESSENTIAL JOB RESPONSIBILITIES:
  • Experience with the any/all of the following applications is a plus:
  • Conference Room "Connector”
  • Document the current Conference room setup and provide recommendations to migrate onto Teams Conference Rooms.
  • MS Teams Voice, Cisco Voice
  • Experience with enterprise and cloud-based IT infrastructure (AD, DC, Azure, O365, among other email systems)
  • Build Auto attendant scripts according to business requirements
  • Gather the business requirements, build the call flow, document and plan for implementation
  • Experience with SIP protocols.
  • Voice and Networking experience to include VoIP and traditional routing and switching platforms
  • Collaborate with internal and external stakeholders on delivery alignment, engage and provide support
  • Experience enterprise VoIP telephones systems (e.g. Cisco, Microsoft skype )
  • Experience in designing and installing traditional legacy telephone systems
  • Experience with SIP trunking
  • Administer end user training as required
  • Strong understanding of VoIP and data networking protocols including: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.
  • Experience with an applied knowledge of 8x8/NICE InContact, Genesys, Contact Routing-CTI platforms, Telecommunications and TDM-VoIP technologies for Contact Center solutions
  • Experience with current Cisco switches, routers and firewalls
  • Strong network and/or VoIP experience with underlying technologies such as Routing & Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and WAN protocols and technologies.
  • At least five (5) years of related experience in Unified Communications and video conferencing
  • Technical knowledge on various Microsoft Team's architecture elements deployed in an Enterprise environment.
  • Develop technical and design documentation for voice infrastructure
  • Resolve customer tickets and provide escalation for issues that arise
  • Execute business customer engagement strategy through contact center technology
  • 10+ years' experience in Contact Center and UC environments designing, planning, and implementation of cloud-based architecture using the latest technologies
  • CTI and IVR development experience
  • SIP services / VoIP experience to include troubleshooting
  • Experience with coding languages such as JavaScript, Python, Java, C++
  • Experience with inContact, Genesys, Avaya, Five9, Amazon Connect, Cisco or other any SaaS contact center application vendors is highly desired
  • Network infrastructure experience is a plus
  • Experience with on-premises contact centers is a plus
  • Ability and desire to mentor and coach team members
 TRAINING RESPONSIBILITIES: (REQUIRED)
  • Complete all assigned and required training satisfactorily and on time
  • For people managers, ensure your associates attend and complete all required trainings satisfactorily and on time.
 MINIMUM REQUIREMENTS:
 
Education and Experience (in years):
  • Bachelor's degree or higher in a relevant discipline
  • 10+ years of experience in Voice network, UCCX contact center, managing and building a complex network
  • Certification – Voice Professional Certifications CCNA Voice, CCVP
 Physical requirements/abilities:
  • (Manufacturing positions only) Must be able to lift 25 lbs. Must be able to stand for several hours. Work may involve repetitive arm/wrist motions.
About us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007, offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 13 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enables us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services etc.
We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, colour, national origin, gender sexual orientation, gender identity, age, marital status.
We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.
 
 
             

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