Job Description :
*Primary Location: *7000 Central Pkwy, Atlanta, GA, USA*Division: *Cox Automotive*Job Level: *Manager/Senior Manager*Travel: *No*Schedule: *Full-time*Shift: *Day Job*Requisition Number: * 202200875 At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.Keep reading to learn more about this opportunity to join the Cox family of businesses.Due to current COVID-19 restrictions, this is a temporary work from home role but will ultimately work in the Atlanta, GA office.The Service Enablement Senior Manager Platform Engineering is responsible for overseeing the ServiceNow and Microsoft Azure platform solutions. This position is accountable for driving structure, organization, platform knowledge, functional analysis, solution design and quality outcomes. The Senior Manager provides leadership for platform engineers and their interaction across the entire software development lifecycle with both technical and business focus. The successful candidate can demonstrate leadership, coaching and mentoring skills combined with the flexibility of working in a dynamic, agile environment.The individual will have hands-on experience in the various suites and modules across the ServiceNow Platform functionality and its configuration to support the growing list of shared service processes. The individual is experienced in configuring and solutioning within the ServiceNow platform to achieve desired business outcomes and designing custom software extensions to support Cox Automotive business needs. This person is expected to be a subject matter expert within IT who is knowledgeable as to how ServiceNow can be configured and or extended to support existing and new business or operational processes that comply with business controls. The person must often rely on deep application and business process knowledge as well as prior implementation experience to make sound technical design decisions in order to plan and accomplish goals.Job Responsibilities- Manage platform engineers responsible for ServiceNow and Microsoft Azure platform solutions, with a majority focus on ServiceNow.- Partners with Technology Development and Architecture teams to collaborate on platform solutions and direction.- Partners with Product Owners to understand their needs and develop innovative solution options that balance timeliness, scope, complexity, and cost.- Provides guidance and assists in design efforts to modify and add new functionality to ServiceNow modules, including designing functional specifications for Interfaces, Extensions, Workflows, integrations, Conversions, and Reports.- Provides subject matter expertise in ServiceNow and is knowledgeable in one or more of the surrounding tools / technology areas including: Javascript, ReactJS, Web Services, Microservices, AWS, Azure, CICD, GraphQL, REST, MidServers, Rally, PagerDuty, New Relic, Splunk, understanding of DevOps practices.- Provides guidance in design efforts and solutioning of Microsoft Azure platform.- Performs work and partnership within an Agile development team and fosters a team mindset with all delivery team members to work towards shared goals and objectives. Understands agile software methodology and tools.- Collaborates with architecture and software engineering to evangelize best practices defined by ServiceNow, Architecture and Software Development disciplines.- Develops a deep understanding of Cox Automotive applications and their interdependencies with ServiceNow applications, customers, and business processes within the areas they support.- Collaborate and partner with Application Development, Engineering, Architecture, Product, Release Management, Agile Practitioner, and Operations leaders in a matrixed environment as needed to ensure team coordination, synergy, and successful project delivery- Communicate equally well with business owners, customers, and technology professionals.- Lead, coach, mentor and develop all reporting resources utilizing development plans, performance notes, or any other approved HR tools. Qualifications: Experience: - Bachelors degree in Computer Science, Information Systems, or related area required- 10+ years of information technology experience required - Ideal candidate would have 3+ years of experience working hands-on with the ServiceNow platform to deliver business solutions- And implementation experience with ServiceNow Suite of applications including in the following modules: - Preferred: ITOM Suite, Service Portal, Service Catalog, ITSM Suite, ITBM Suite - Desired: Asset Mgt, App Engine- 3+ years of prior management experience required with a track record of leading and growing teams - Experience operating in a scaled agile delivery framework and working in an Agile delivery model on a Scrum team is valued- Excellent organizational skills including attention to detail and multi-tasking skills- Excellent soft skills such as: interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization- Proven ability to collaborate across integrated teams to deliver quality solutionsCompetencies: - Strong communication and interpersonal skills required- Proven track record of achieving success in a dynamic, fast-paced software development environment. - Ability to innovate new and unique approaches without guidance from others- Ability to adapt to rapidly changing priorities, make appropriate solution decisions quickly and be co-located with their team to ensure accessibility by the team- Ability to rapidly learn new technologies- ITIL and/or DevOps background is a plus- ServiceNow Developer Certification is a plus- Experience with Rally Agile software is a plusWork Environment: - Ability to work in a "team first" mentality where teams swarm on objectives and success is determined at the team, rather than individual level- Ability to work under pressure and meet deadlines within specified time constraints - Ability to adapt to changes in assigned work tasks, duties and priorities in a fast-paced and dynamic work environment- Flex Forward - a flexible approach that will evolve as we learn new ways of working together with a focus on the customer and employee experience of the future. These beliefs illustrate our overarching goals and aligns with our vision. Who We Are*About Cox Automotive*Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. *About Cox *We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page]( is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.